PeaCube Merchants: PeaCube gives salespeople and store-owners a 2nd-shot at their walk-out customers.
PeaCube is a pioneer in ROW Software (Return on Walk-Out Customers) a sub-segment of Customer Relationship Management software focused exclusively on stading the in-store salesperson.
e-Receipts for items NOT YET SOLD
PeaCube Merchants is an App that allows the store-owner to send an e-Receipt for any item that in-store shoppers may have browsed but did NOT buy.
THE PROBLEM: Customers window-shop offline in-store but purchase on-line or price hunt on-line during and after window-shopping offline.
THE SITUATION: 75% Of All Shoppers Are Now Using Mobile In-Store With 25% Actually Making A Purchase. - PR news wire April 2015. Inreality research.
OUR SOLUTION: Use an app on a mobile phone to send the customers an e-receipt of at least one product they have looked at in-store before they leave the store...and potentially never return resulting in a loss of either the sale or the sales commission.
CHALLENGES: In a word "Privacy". The potential for customer to be SPAMMED by either the store or the salesperson is an UNACCEPTABLE risk SO..we a) hide the customers phone number from the salesperson b) do NOT store the customers phone number - we cant get hacked for something we dont have c) live and breath privacy considerations in every aspect of this company.
The BENEFITS of using PeaCube with in-store customers:
1) Create a visual reminder of the product and the salesperson with customer
2) Allows the salesperson to "own" the window-shopping customer
- most customers window-shop before a purchase. Stores and salespeople that establish themselves at the product research phase do better that those reliant on impulse purchases
3) Eliminate the risk of the customer using your store as a showroom
4) Significantly reduce the risk of losing sales commission to "online shopping" by creating a specific "online store-front" for every in-store encounter
4) Discretely meet the needs and requirements of the desirable yet price sensitive customer
PeaCube Merchants is a free point of sale (POS) app that enables in-store salespeople and store owners to:
a) issue a receipt of product viewed BUT not purchased in-store (Weve named this new receipt a "PeaCube")
b) create a 1-person product auction for each PeaCubed item (essentially a personalized system for dynamic pricing based on options available to the customer i.e. price matching)
c) bid, confirm and reserve a PeaCube item for in-store pick up
The key FEATURES of the app are:
- All PeaCubes are currently SMS based. Other options such as email are "in development"
- PRIVATE/ANONYMOUS. The PeaCube between the salesperson and the customer does not share, save or cache the customers phone number. The customers phone number is masked/hidden
- PRICE MATCH. Salespeople and store-owners can view and verify a price match automatically as part of the customers bid